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Terms & Conditions

Returns Policy: If you are not 100% satisfied with your hand-painted portrait oil painting, you can return it within 30 days for a refund (minus our shipping and credit card fees). You need to email us at info@ruebensportraits.com before returning it to our Thai studio in its original packaging tube by DHL or EMS. Once we receive the package, we'll refund your Paypal or credit card account.  Please see our cancellation policy for portraits that have not shipped.

Cancellation Policy: You can cancel your portrait order within 24 hours of ordering without any charge. Orders cancelled after 24 hours and before the painting is shipped will be charged at 50% of the catalog price.

Warranty and Refunds: RuebensPortraits.com will replace paintings that are damaged or defective due to shipping. If any painting is damaged when you receive it, please e-mail or call us within 3 business days. We will request that you repack it similar to the way you received it. We will then have a courier pick it up from you within a few days, and we will repair or replace it once we receive it. There will be no additional charges associated and we will appreciate your cooperation. RuebensPortraits.com is not liable for any photos you send to us that are lost in the post.

Privacy: We at RuebensPortraits.com know how much you value your privacy, so we make sure that your privacy is protected any time you're using our services. You do need to give us some personal information so we're able to process your pictures and requests. However, we want you to know exactly what information we need, why we need it, and how we make sure that your information is protected. We want you to be able to enjoy RuebensPortraits.com experience safely and privately. Protecting your information: RuebensPortraits.com uses industry best practices to protect your information and your privacy.



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